Apptloop answers patients' messages, books, moves and cancels appointments in the practice's real schedule, and flags urgent messages for the team, who see the conversations in one dashboard and can take any of them over.
The demo is for invented data, and deletes itself after 7 days. Apptloop is not yet available for use with real patient information: see Status.
Patients write in a chat window on the practice's own website, or by text message. Texting is built and tested with a simulated SMS provider; connecting a real one is listed under Status. The assistant runs on Claude, by Anthropic.
It books, moves or cancels only when the patient's next message is a clear yes to exactly that change; then the application itself carries it out. The rule is in the code, not only in the instructions. Free times come from the live schedule, and a reply that names clock times without checking it is held back.
Opening hours, closed days, services and prices, and the dentists come from the practice's settings. For anything not there, it is instructed to say that a team member will follow up, rather than guess.
A message that reads like an emergency is marked urgent for the team, and the reply opens by telling the patient to call 911 or go to the nearest emergency department. The assistant is instructed not to give medical advice and to refer such questions to the practice.
The team can take over any conversation and hand it back. The assistant hands one over by itself when a minor seems to be writing alone, or after three failed attempts to confirm who is writing.
On a number several patients share, nothing about appointments can be done until the sender says who the message is about. The assistant is not given the names of the others on that number.
The day's appointments in the practice's time zone: book, move, confirm, cancel, mark a no-show.
The practice's conversations, urgent ones first, updated live; take over, write as staff, hand back.
Search, the patient's record and its history, text-message consent per phone number, clinical notes for clinical roles only, and an export.
Opening hours, services and dentists; the website chat to embed. Owner, admin, front desk, dentist and hygienist each see what their role needs.
From the demo, with invented data only.
HIPAA-ready means these technical safeguards are built in. It is not a claim of HIPAA compliance: no Business Associate Agreement is in place, and compliance also depends on a practice's providers, agreements and policies.
Apptloop runs today as a public demo with invented data. Before it is used with real patients, a deployment needs:
